aq9 Terms and Conditions
— A Commitment to Transparency

These terms and conditions ("Terms") apply to the use of the aq9 platform and all services operated under it. By visiting the aq9 website or creating an account, you automatically agree to these Terms. If you do not agree with any part of these Terms, please do not use the platform.

Key Definitions

• "Platform" refers to the aq9 website and all its sub-services.
• "User" or "Member" refers to any registered account holder.
• "Bet" refers to the amount of money placed by a user to participate in any game.
• "Bonus Funds" refers to any promotional balance provided by aq9.
• "Wagering Requirement" refers to the obligation to place a specified amount in bets before a bonus can be withdrawn.

Scope of Application

These Terms apply specifically to users in Bangladesh. The aq9 platform serves only residents of regions where online gaming is legally permitted. It is your responsibility to check the local laws in your area regarding applicable regulations.

Registration Requirements

To open and actively use an account on aq9, you must meet the following eligibility criteria:

• You must be at least 21 years of age.
• You must provide genuine and verifiable personal information.
• Each user may open only one account — multiple accounts are prohibited.
• Accounts may not be operated on behalf of corporate entities or third parties.
• Your account must not have been previously closed by aq9.

Identity Verification (KYC)

aq9 reserves the right to verify a user's identity at any time. The following documents may be requested for verification:

• National ID card (NID), passport, or driving licence.
• A recent utility bill or bank statement (for address verification).
• Documents proving ownership of the payment method used.

aq9 reserves the right to hold withdrawals until verification is complete. Providing false information may result in account termination and freezing of funds.

Account Security

It is your responsibility to keep your account login details confidential. If any third party uses your account, full responsibility will rest with you. If you notice any suspicious activity, notify our support team immediately.

Supported Payment Methods

aq9 currently supports the following payment methods for users in Bangladesh:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer (Dutch-Bangla, City Bank, BRAC Bank, Islami Bank, Sonali Bank)

Deposit Rules

Withdrawal Rules

• The minimum withdrawal amount is ৳800.
• Withdrawals are generally processed within 1 hour.
• Withdrawals must be made using the same method used for the deposit.
• KYC verification must be completed before the first withdrawal.
• aq9 reserves the right to investigate withdrawals involving suspicious transactions.

Welcome Bonus

New members will receive a 100% match bonus on their first deposit, up to a maximum of ৳5,000. To claim this bonus, it must be activated at the time of the first deposit.

Wagering Requirement

• The wagering requirement for the welcome bonus is 20x (you must bet 20 times the bonus amount).
• For example: if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets before withdrawing.
• All slots and casino games count towards meeting the wagering requirement; however, the contribution from certain games may vary.
• Bonus funds cannot be withdrawn until the wagering requirement has been met.

Validity Period and Restrictions

• Each bonus will have a specific validity period, which will be communicated at the time the bonus is issued.
• Each promotion applies only once per member.
• If multiple accounts are used to claim a bonus, all accounts involved will be terminated.
• Placing low-risk bets using bonus funds for the purpose of withdrawing is prohibited.

General Gaming Policy

All games on the aq9 platform are operated using Random Number Generator (RNG) technology, which ensures fair and unbiased results. It is not possible to manipulate the outcome of any game.

Prohibited Activities

• Using any software or automated method to play games is strictly prohibited.
• Exploiting game errors or bugs to gain an unfair advantage is prohibited — any winnings obtained from such errors will be voided.
• Colluding with other players to place bets is prohibited.
• Using the platform for money laundering or any unlawful purpose is strictly prohibited.

Technical Issues

If a game is interrupted due to a disconnection or a technical issue, the data recorded in the aq9 system will be considered final. aq9 will not be liable for any loss caused by technical failures or interruptions.

Tiers and Benefits

The aq9 VIP Program has five tiers. By playing regularly, you can advance to higher tiers and enjoy greater benefits:

VIP Program Terms

• Cashback is automatically added to your account every week.
• Inactivity may result in a tier downgrade.
• VIP benefits are subject to bonus terms and conditions and may change.
• aq9 reserves the right to modify the VIP program terms at any time.

Our Commitment

aq9 believes that gaming is a form of entertainment — not a source of addiction. We care deeply about the mental and financial wellbeing of all our members. To learn more about responsible gaming, visit our responsible gaming page.

Control Tools

aq9 provides the following protective tools:

• Deposit limits — set daily, weekly, or monthly limits.
• Betting limits — control the amount you bet within a specific period.
• Self-exclusion — take a break from the platform temporarily or permanently.
• Reality check — receive regular reminders of how long you have been playing.

Protection of Minors

No one under 21 is permitted to play games on aq9. aq9 is for people aged 21 and above only. If there are minors in your household, please use parental control software.

Reasons for Account Suspension by aq9

aq9 may suspend or cancel an account without notice in the following circumstances:

• Providing false or incomplete registration information.
• Operating multiple accounts.
• Engaging in fraudulent or unfair activities.
• Evidence of money laundering or suspicious transactions.
• Misuse of bonuses.
• Failure to meet the age requirement.
• Violating any provision of these terms and conditions.

User Request to Close Account

You may close your account at any time. To do so, contact us via live chat or email. Any outstanding balance matters will be settled before the account is closed.

Data Protection

aq9 uses SSL (Secure Socket Layer) encryption technology to keep the personal and financial information of all users secure. Your information is never sold to third parties.

Purpose of Data Use

aq9 uses your information only for the following purposes:

• Account verification and management.
• Payment processing.
• Compliance with legal and regulatory obligations.
• Relevant promotional communications (subject to your consent).
• Fraud prevention and security assurance.

For full details about our privacy practices, please visit our Privacy Policy page.

Disclaimer

aq9 will not be liable for any loss or damages arising from the following:

• Games being interrupted due to internet connection issues or problems with the user's device.
• Delays or failures by third-party payment providers.
• Unexpected technical errors or server outages.
• Unauthorized use of a user's account credentials.

Dispute Resolution

Any dispute between aq9 and a user will first be addressed through negotiation. If a resolution cannot be reached through direct communication, an alternative dispute resolution process will be followed.

Right to Make Changes

aq9 reserves the right to modify these terms and conditions at any time. For significant changes, members will be notified at least 7 days in advance.

Notification Method

• Notifications will be sent to your registered email address.
• Banner or pop-up notifications will be displayed on the platform's homepage.
• The updated terms and conditions will be published on this page.

Continued use of the platform after any changes will be taken as your agreement to the new terms and conditions. If you do not agree with the new terms, please stop using the platform and contact support to close your account.

Support Channels

If you have any questions about these terms and conditions or wish to submit a complaint, please contact us through the following:

• Live Chat: Support available 24/7 in Bengali.
• Email: [email protected]

Complaints Process

• Acknowledgment of a complaint will be provided within 24 hours.
• General complaints have a target resolution time of 7 business days.
• Complex matters may take longer — regular updates on the progress of the investigation will be provided.
• All complaints will be considered fairly and impartially.