Your Privacy Is Our Responsibility

Introduction

aq9 ("we", "our", or "platform") provides a safe and reliable online gaming service for players in Bangladesh. We believe that your personal privacy is a fundamental right. This privacy policy explains how aq9 collects, uses, stores, and protects your personal information.

By using our website (https://aq9.cam) or creating an account, you consent to the processing of your information in the manner described in this privacy policy. If you disagree with any part of this policy, we recommend refraining from using our services.

aq9 always complies with applicable data protection laws in Bangladesh and international best practices. Our privacy policy ensures that your information will never be used without authorisation or sold to third parties.

What Information We Collect

aq9 collects only the information necessary for the smooth operation of our services. Below is a description of the different types of information we collect:

2.1 Registration Information

When you create an account at aq9, we collect the following information:

• Full name and date of birth (for age verification)
• Email address
• Residential address and country
• National ID or passport number (for KYC verification)
• Preferred currency (BDT / Taka)

2.2 Financial Information

We collect payment-related information to process transactions. This includes bKash, Nagad, Rocket, or Upay account details and bank transfer information. Card numbers or bank passwords are never collected.

2.3 Technical Information

Information collected automatically from your device and browser:

• IP address and device type
• Browser type and language settings
• Date and time of website access
• Which pages were visited
• Referral source (how you arrived at our site)

2.4 Gaming Activity Information

Information about your gaming activity such as betting history, win and loss records, bonus usage, and game preferences. This information is used to ensure responsible gaming and to improve your experience.

Purpose of Data Use

aq9 uses your information for the following legitimate purposes:

• Account Management: Creating and managing your account and verifying your identity.
• Transaction Processing: Completing deposit and withdrawal requests and maintaining transaction history.
• Service Improvement: Improving the functionality of our platform and the user experience.
• Customer Support: To resolve your issues and provide 24/7 live chat support.
• Fraud Prevention: Preventing unauthorised access, fraud, and money laundering.
• Responsible Gaming: To identify the risk of gaming addiction and provide necessary assistance.
• Legal Compliance: Complying with applicable laws and regulations.
• Communications: Sending important updates, bonus offers, or security notifications (only with your consent).

We never sell your information to advertisers or use it for commercial purposes outside of aq9's services.

Sharing Information with Third Parties

aq9 generally does not share your personal information with third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Only the necessary information is shared with trusted service providers who assist in operating our platform, such as payment processors (bKash, Nagad, Rocket, Upay) and technology companies. These organisations are required to comply with aq9's privacy policy.

4.2 Legal Obligations

We may be required to provide information in accordance with a valid legal order or summons from a government authority or law enforcement agency. In such cases, we provide only the minimum information required.

4.3 Fraud Prevention

Information may be shared with relevant authorities to prevent online fraud, money laundering, or other criminal activity.

4.4 Business Transfer

In the event of a merger or transfer of aq9's business, your information may be transferred to the acquirer. However, you will be notified in advance and this privacy policy will continue to apply.

Cookies and Tracking Technologies

aq9 uses cookies and similar technologies to ensure our website functions correctly and to improve your experience.

5.1 Types of Cookies

• Essential Cookies: These are essential for the core functionality of the website — maintaining login sessions and ensuring security. Without them, the site does not work properly.
• Functional Cookies: Used to remember your preferences such as language settings and display preferences.
• Analytics Cookies: Used to review website usage and identify opportunities for improvement. These cookies do not identify you personally.

5.2 Cookie Controls

You can accept or reject cookies from your browser settings. However, please note that disabling essential cookies may prevent some features of our platform from working properly.

Data Storage and Security

6.1 Data Retention Period

aq9 retains your information only for as long as necessary. All information is retained while your account is active. Even after an account is closed, certain information may be retained for legal obligations, fraud prevention, and dispute resolution.

6.2 Security Measures

aq9 has put in place the following security measures to keep your information safe:

• SSL Encryption: All communication on our site is secured through SSL/TLS encryption.
• Data Encryption: Stored sensitive information is protected by industry-standard encryption.
• Access Controls: Only authorised staff can access the necessary information.
• Two-Factor Authentication: Two-step verification is available for additional account security.
• Regular Audits: Our security measures are regularly reviewed and improved.
• Firewall Protection: Our servers are protected by advanced firewalls.

6.3 In the Event of a Security Breach

If a security breach occurs and it may affect your information, we will notify you as quickly as possible and take the necessary steps.

Your Rights

As a user of aq9, you have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (the "right to be forgotten").
• Right to Restrict Processing: The right to request that the processing of your information be restricted in certain cases.
• Right to Object: The right to object to your information being used for specific purposes.
• Right to Data Portability: The right to receive your information in a structured, commonly usable format.
• Right to Withdraw Consent: The right to withdraw any consent-based permission at any time.

To exercise these rights, contact our support team via live chat or email. We will respond to your request within 30 business days.

Protection of Minors

aq9 is for users aged 21 and above only. We do not intentionally collect any personal information from minors.

We verify age at registration, and if we become aware that a minor has opened an account, that account will be closed immediately and all associated information will be deleted.

If you believe a minor is using our platform, please contact us.

Policy Changes

aq9 may update this privacy policy from time to time. The policy may change due to changes in legal requirements, the introduction of new services, or security improvements.

For significant changes, we will notify you by email or via a notification when you access the platform. Continued use of the platform after changes have been made will be taken as your agreement to the updated policy.

The "Last Updated" date at the top of this page always indicates the most recent version of the policy.

Contact Us

If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact our dedicated support team:

For more information, visit our About Us page or FAQ page.